Community Moderators and other Google employees are worse than useless

[WhiskaBiscuit]

How is it possible to be worse than useless?

They waste your time sending you bs forms to fill out that no one reads, like Feedback.  😂 

Or they tell you to every basic thing you’ve already tried before.

Reboot everything 

blah blah blah

What a friggin joke.

@Jake this especially applies to you.

[KimberlyRC]

Right there with ya....I have my own bank involved because there is nobody at Google to resolve a billing issue.  They claim I don't have a Nest account to be canceled, yet subscription charges are hitting my credit card.  What they are doing is poor and simple freud.  

[WhiskaBiscuit]

Do a chargeback

[Markjosephp]

Hi there,

I'm sorry you have to experience this, and we hope you can have a better time. We'd like to investigate this further and try to make things right.

@WhiskaBiscuit, could you please tell us more about what happened? Also, what type of Nest device do you need help with?

@KimberlyRC, can you provide us with any support ID numbers from your previous contact with us so we can check the status?

I'll look forward to your response.

Regards,

[Markjosephp]

Hello folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Mark

[LovelyM]

Hey everyone,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely