Connecting nest thermostat to heat link

[Daisymmartin1]

• Hi, I have recently bought a house and they have kindly left google nest. I have factory reset the thermostat and made an account. I cannot connect the thermostat to my app or the heat link. I have tried everything possible online but cannot get it to work. Can someone please help?  

[Derickf]

Hi @Daisymmartin1,

Thanks for reaching out to the community. I understand you are having trouble connecting your Nest thermostat to the Heat Link and the app after performing a factory reset. I appreciate you confirming that you have already tried some troubleshooting steps. I'm happy to help.

To gather the necessary information, please answer the following questions:

• What type of Nest thermostat do you have? This article might be helpful: How to tell which Nest thermostat you have.
• What color is the status light on your Heat Link?
• Is there any error code on the Nest thermostat display?
• Besides factory resetting the Nest thermostat, what other steps have you taken so far?

I'll be waiting for your reply.

Best regards.

Derick.