Control Google Home Remotely

[holmro99]

Hi - I have various Google product (speakers, doorbell, floodlight) and can control them perfectly with the Google Home App when at home on my Wifi Network.

However, Im not able to control any of them when away from home.

Is it possible to controls the Google Home App remotely? Either via mobile data or a different Wifi Network?

Help! 

Thanks, Rob

[holmro99]

Forgot to mention I have 3 Thermostats too. Im also not able to controls these when away from home either. Either via the Google Home app or via the Nest App.

[Juni]

Hi holmro99,
 

Thanks for posting here in the Google Nest Community.
 

Good question, let me help you. The option to control your Nest speakers remotely is a feature that is not supported currently, on the other hand, you should be able to control your Nest Camera and Nest Thermostat. What is the exact message that you are getting every time you control your Nest Camera and Nest Thermostat remotely? What steps have you taken so far?

You can force close and reopen your app. If this did not work try to uninstall and reinstall the app and log in using the same account then try controlling it remotely again.
 

Let me know how it goes.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hi holmro99,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan