Doorbell Mounting Issue

[Seonwabu]

I’m trying to mount a doorbell, the battery kind, using the existing wires from the old doorbell. It would be easy, but it’s not possible to push the wires back into the wall so the wires are in the way preventing the doorbell from being able to latch onto the mounting bracket. Any ideas?

[gmelanymelissa]

Hi Seonwabu,

Thanks for posting here in the community. I'm sorry to hear you're having issues installing your Nest Doorbell (battery) using the existing wiring from the old doorbell but it’s not possible to push the wires back into the wall. I'm happy to help!

Please let's check the following:

• Installation tip: You can find more detailed instructions. Visit our Help Center to learn more about installing your Nest Doorbell (battery).
• Nest Pro installer: The best option is to contact a Nest Pro. They can assess your system and provide tailored advice on potential solutions.

Keep me posted.

Regards,

Melany