cancel
Showing results for 
Search instead for 
Did you mean: 

Floodlight Camera won't connect after factory reset

PW2022
Community Member

Floodlight camera works for more than a yr.

Have a power brown out today and camera do not come back online.  Removed camera on Google home app and did factory reset on camera.

Now it fails to add back on Google Home app by following the install/connection step on google home app.

Help!

3 REPLIES 3

Ebedia
Community Specialist
Community Specialist

Hello PW2022,

 

Thanks for reaching out and apologies for the delay. We appreciate the steps you've done from your end. Let's go ahead and re-add your Nest Camera with floodlight back to your Google Home app. A few questions: what is the light status of your Nest Camera during set up? How far is it from your WiFi router? Hit this link to properly reset your Nest Camera with floodlight.

 

Looking forward to your response.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@PW2022 how's it going with your Nest camera? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.

 

Thanks,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey PW2022,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Regards,
Emerson