Google Chat Support

[sjtryon]

When trying to engage Google in chat support, once a rep becomes available and begins the conversation, there is no way to respond (no text box, keyboard doesn't appear). 

Why?

Apple iPhone 13, latest version of ios. 

[Dan_A]

Hi sjtryon,

Thanks for posting in the Google Community.

This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? Why were you trying to contact Google chat support? Have you tried other mobile devices? Have a look at this link and let us know if you need more help: https://goo.gle/3ie15Ae

Looking forward to your response.

Best,

Dan

[sjtryon · Accepted solution]

You're asking questions about my google/nest devices, completely overlooking the actual question. 

I guess we're done here. 

[Juni]

Hi sjtryon,

Thanks for the response. I know how it feels when something isn’t working as it should. Which web browser are you using when you try to reach our support team? To isolate the problem, you can try to use another browser. If you are using the Google Home app, you can force close and reopen the app. Rebooting your phone might help too.

Keep me posted.

Thanks,

Juni

[Princesss]

Hi sjtryon,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[sjtryon]

Browser was Safari. Go ahead and mark this complete. If support is needed, I'll switch to my computer and work with your chat-support there.

[Princesss]

Hi sjtryon,

Thanks for responding. Were you able to get support from out chat team regarding this?

Best,

Princess

[LovelyM]

Hey sjtryon, 

Since we haven't received any updates from you, I'll lock the thread shortly unless I can help out with anything else.

Thanks, 
Lovely

[sjtryon]

Lock the thread. 

[LovelyM]

Hi again sjtryon, 

I'll go ahead and lock the thread now. If you have any concerns in the future, feel free to start a new thread.

Regards,
Lovely