Google Customer Service is Horrible

[CoolBruno]

Google Customer support is non-existent. Next step is to report them to BBB. My Google Nest is defective. Had a technician to confirm. Made a warranty claim but it goes into a black hole. Nobody ever calls back. It has been three weeks. Last Google product I will ever purchase. Probably means I have to drop ADT also. 

[CoolBruno · Accepted solution]

Thank-you. Google support resolved my issue and replaced my Thermostat. 

[NestJoke]

i have the same problem with my pixel buds pro ... 😞 

[Jenelyn_O]

Hi folks,

@CoolBruno, thanks for reaching out. I'm sorry for the trouble this has caused you. It looks like our team has gotten back to you, let's continue the conversation over there.

@NestJoke, I’d like to help, but it looks like your concern is about on a different product. Please go to our Pixel Buds Community team.

Best,

Jenelyn

[CoolBruno · Accepted solution]

Thank-you. Google support resolved my issue and replaced my Thermostat. 

[Jenelyn_O]

Hey CoolBruno,

Thanks for the update. We're glad to hear that! Please feel free to create a new thread if you have any questions or concerns in the future, as we'll be willing to assist you.

Cheers,

Jenelyn

[CoolBruno · Accepted solution]

Please note that the replacement thermostat also had a defective humidity sensor. Appears the sensor does not work in this model. Google should do a recall.

[NestJoke]

Opened the ticket in june , this is the answer i keep getting : 

Thanks for reaching out to the Google Pixel Buds Customer Care Team.

We are experiencing issues processing your replacement and need to consult a specialist for further assistance. We do apologize for the delay. 

[zoeuvre]

Hey NestJoke, 

I'm sorry for the late response; I see that your question is about another product not related to the Google Nest Thermostat. Hopefully, our friends at the Google Pixel Buds Help Community are able to help you! 

Cheers,

Zoe 

[UrbanPixel]

I had to look this up to see if it’s a common issue or not, and seems I’m not the only one. So much back and forth, repetitive forms, I’m pretty confident I gave my mailing address 3 separate times in 3 different ways, email, Google forms, email again. Such an extreme waste of time for both Google nest support and myself to get a replacement nest for a faulty one. The people I spoke with in the chat were great but why does the process for something well under $1000 it have to be so complicated? It’s been 3 months to get the replacement, I sent my device back as instructed, well within the timeframe and was still charged $280 for “not returning device”. On the website it even says it has been received??? Now another battle begins to get a refund. 

[TorreyG9634]

I have been trying for over a month to get in touch with google nest about have my doorbell as well as all my camera recording.   No luck.  Horrible.   I want change out all of my camera.  Go with with another company.