Google Home App crashes on iOS

[RSGi]

I'm in the process of replacing all of our older Nest thermostats with new Nest thermostats given Google announced they were discontinuing support of the 1st generation thermostats.  We have several and I replaced/upgraded one a few weeks ago with no problem.  Today I went to do another one but the Google Home App is so unstable that I can't set up a new thermostat.  The app crashes over and over.  Yes, my iOS is up to date.  Yes, I deleted and re-installed the app (so it is up to date) but nothing seems to help.  The app crashes at random time and reliably crashes every single time I try to install the new device.  I have a stack of these thermostats still to install and there is no way to set them up other than the app and the app doesn't work.  Any tips appreciated.

[GabrielaG]

Hi @RSGi,

Thanks for reaching out to the community. I'm sorry to hear that your Nest thermostat is having problems setting up in the Google Home app. No need to worry; I'm happy to assist you.

To help provide you with the correct information, I'd like to ask you a few questions and send you some troubleshooting steps: 

• What type of Nest Thermostat do you have? 
• Did you try to do a factory reset on the Nest Thermostat?
•  Did you try to use another device to set up the Nest Thermostat using the Google Home app?

I'll look forward to your response.

Regards,

Gabriela