Google Home issues after migration

[dewar85]

After I migrated my doorbells and camera to google home- I no longer getting notifications of any kind both on my phone, or website.  It seems like a peron, sound, etc. are invisible to these componets, has anyone experienced this?

[ByronP]

Hi dewar85,

Thank you for posting in the community. I see you’re having trouble getting notifications to your Nest Doorbell and Nest Camera in the Google Home app after you migrated, and that the Nest devices aren't detecting the person, sound, etc. on your phone or website. I’m here to help.

For better assistance, please answer the following questions:

• When did the situation begin?
• What model of Nest Doorbell and Nest Camera do you have? (Here is a helpful article to identify the type of Nest Doorbell and Camera).
• Is the Airplane or Do Not Disturb mode turned off?
• Did you try to use a different mobile device or browser?
• Is the situation constant or intermittent?
• Are the devices detecting events?
• Did you receive any push or email notifications?
• Do you have a Google Home Premium Subscription? If yes, what type is it?

Please keep me posted on your findings.

Regards,

Byron

[dewar85]

Thank you for your reply and interest. I have put the answers below for you.  I do have Google Senior Technical Support looking into this, but there has been no progress.Senior Technical Support

• When did the situation begin?  December 11th
• What model of Nest Doorbell and Nest Camera do you have? (Here is a helpful article to identify the type of Nest Doorbell and Camera).- 
• Is the Airplane or Do Not Disturb mode turned off?  yes
• Did you try to use a different mobile device or browser? no- I use chrome
• Is the situation constant or intermittent? contsant
• Are the devices detecting events?- yes in feed I get person, motion , etc
• Did you receive any push or email notifications?- none
• Do you have a Google Home Premium Subscription? If yes, what type is it?- no I pay for nest aware 

my front door beel stop notifications on the 11th, the next day I migrated all to Google home and lost all

[ByronP]

Hi dewar85,

Thank you for your reply. I appreciate all the information you provided. Based on your details, please follow these recommendations: 

Step 1: Verify your account.

• After the migration did you use the same email account that was originally used to register your Nest devices?
• Please confirm whether you are using the Nest app or the Google Home app to manage your cameras and doorbell.

Step 2: Refresh notification settings.

1. In the Google Home app or Nest app, turn all notification settings to Off. Double check the Web app to ensure the settings match.
2. Sign out of your Nest account on all devices it's signed into, including mobile devices and computers.
3. Uninstall the Google Home app or Nest app from your phone.
4. Restart your phone and computer. and clear cookies and cache on your browser.
5. Reinstall the app on your phone.

Step 3: Check phone-specific settings, before turning notifications back on, ensure the following on your mobile device:

• Background App Refresh is turned On.
• Do not Disturb mode is turned Off.

Finally, turn all notification settings back to On within the app.

Please let me know how it goes.

Regards,

Byron

[dewar85]

thank you- i Google has had me trying these actions twice now, with no avail,  I finakky got them to admit others are having the same issue as me, and it maybe related to their migration away from nest to google home.  

this is their latest reponse to me;

Hello Douglas,

Thanks for reaching out to the Google Nest Customer Care Team.

 I hope this email finds you well.

My name is Robie, a Senior Specialist, and I will be handling your case moving forward. I wanted to inform you that your case has now been escalated to our specialized team.

My colleague who initially handled your case will provide an update as soon as we receive new information from the specialized team.

For your reference your case number is 9-1413000040118. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

[ByronP]

Hi dewar85,

Thank you for your reply. I appreciate the update and the information provided.

Regarding the case ID you shared, the team is currently moving forward with your request. Please keep an eye on your email for further instructions and updates, as they are best positioned to assist you with this matter.

Please let me know if you have any further questions.

Regards,

Byron