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Google Home issues after migration

dewar85
Community Member

Wednesday

After I migrated my doorbells and camera to google home- I no longer getting notifications of any kind both on my phone, or website.  It seems like a peron, sound, etc. are invisible to these componets, has anyone experienced this?

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2 REPLIES 2

ByronP
Community Specialist
Community Specialist

yesterday

Hi dewar85,

 

Thank you for posting in the community. I see you’re having trouble getting notifications to your Nest Doorbell and Nest Camera in the Google Home app after you migrated, and that the Nest devices aren't detecting the person, sound, etc. on your phone or website. I’m here to help.

For better assistance, please answer the following questions:

  • When did the situation begin?
  • What model of Nest Doorbell and Nest Camera do you have? (Here is a helpful article to identify the type of Nest Doorbell and Camera).
  • Is the Airplane or Do Not Disturb mode turned off?
  • Did you try to use a different mobile device or browser?
  • Is the situation constant or intermittent?
  • Are the devices detecting events?
  • Did you receive any push or email notifications?
  • Do you have a Google Home Premium Subscription? If yes, what type is it?

Please keep me posted on your findings.

 

Regards,

Byron

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dewar85
Community Member
In response to ByronP

4 hours ago

Thank you for your reply and interest. I have put the answers below for you.  I do have Google Senior Technical Support looking into this, but there has been no progress.Senior Technical Support

  • When did the situation begin?  December 11th
  • What model of Nest Doorbell and Nest Camera do you have? (Here is a helpful article to identify the type of Nest Doorbell and Camera).- 

     

  • Is the Airplane or Do Not Disturb mode turned off?  yes
  • Did you try to use a different mobile device or browser? no- I use chrome
  • Is the situation constant or intermittent? contsant
  • Are the devices detecting events?- yes in feed I get person, motion , etc
  • Did you receive any push or email notifications?- none
  • Do you have a Google Home Premium Subscription? If yes, what type is it?- no I pay for nest aware 

my front door beel stop notifications on the 11th, the next day I migrated all to Google home and lost all

 

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