On Google Meet calls, I set the volume to 10 (100%) but it sounds like it is lowered to 2 or 3. I just picked up a new Max Hub 10". Is there any way to fix this? I've restarted the device, hard reset the device, tried making and receiving calls (both audio and video calls) and the volume is always lowered (in decibels) about 80%. It's unusable for Google Meet (duo). Are there any fixes for this?
Thanks for posting and for being a step ahead of us.
This is not the experience that we wanted you to have, let me help you out. I want to know a couple of things: Is this happening only when using video/audio calls? How about when playing some music or streaming a video service? Could you confirm if this is how you did the reset? Check the steps below. Here is a helpful article too.
Before you reset the device do this steps:
Reset the device:
Keep me posted.
Indeed, any time I'm not making a call or doing a video, the volume is ~80% louder (i.e. ~5 X's louder)! As a matter of fact, I always had the same issue with my Google Home Max speakers (i.e. they're super loud until on a call; on a call they are massively muted). For whatever reason -- this decibel 'muting' never occurs when I make calls on my old Google Home speakers. When I purchased the Google Home Max Speakers, I was highly disappointed to find out they couldn't be used for calls -- and am now experiencing the exact same behavior on the Nest Hub 10". I would REALLY appreciate any help that could fix this.
I did read (and just reread) the article you recommended (https://support.google.com/googlenest/answer/7073477?hl=en#zippy=%2Cgoogle-nest-hub-max). Without exaggeration, this thing (Hub Max) has been hard reset and restarted many, many, many times... over the last couple weeks. Like my Home Max speakers, the Hub Max has NEVER once had a volume that was loud enough to hear (again, only on calls).
Hello there 2realist4u,
Thanks for the details you provided. We’d be happy to look into this for you. Could you try creating a new home and setup your Nest Hub Max there then observe if this will make a difference? Check the steps below on how to create a new home.
Let me know how it goes.
Thanks for trying the steps. Have you checked if there's a default speaker set on your devices? Also, what's the cast firmware version of your Google Nest speakers?
To check which firmware version you're on, follow these steps:
Looking forward to your responses.
Thanks for the response. Upon checking it appears that you already exchanged converstion with them. You can continue the conversation there as they would have more tools than we would on the forum to look into this. Also, please be advised that this thread will be locked after 24 hours.