Google Nest Cam wth floodlight - cannot connect due to no blue pulse light

[Col747]

I am having problem connecting my newly purchased Google Nest Cam with floodlight on Google Home App. The electrician has connected all the wirings. The floodlight is working and can detect motion sensor activity. However, there is no blue pulse light on camera for pairing to Google Home. I have press the reset button on back of the camera on multiple times but without success.  Can anyone shed any light on how to resolve this issue ?

[EmersonB]

Hello Col747,

Thanks for reaching out and for providing this information. If there's no light on your Nest Camera with floodlight, it could be that the battery is dead or not receiving power or it failed to update its software. You might want to double check the power cable connected to it and if it's properly plugged in to the power socket. I would suggest you contact your electrician and make sure that he wired it properly and your Nest Camera has power before he goes. Hit this link to check the Nest Camera and Nest Doorbell lights and sounds

Looking forward to your response.

Thanks,
Emerson

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess