Google Nest Home

[Cristy]

Hello, I am unable to connect to my WiFi in order to set up my Google Nest Home. Can anyone offer any guidance? TYIA

[Azarco]

Hey Cristy,

Thanks for reaching out — let me help you connecting your Nest device to your network.

A few questions:

• What Google Nest device you're trying to set up?
• Are you getting any message in your device or on your Google Home app when connecting it to your network?
• Is this the first time you're setting it up? If not, were there any recent changes on your network?

Give these steps a try:

1. Make sure your devices are within 15-20 feet of your router.
2. If you're using an iOS device, make sure Local Network Access is turned on for the Google Home app.
3. Toggle the Wi-Fi off and on from the set up device.
4. Reboot your phone, Nest speaker and router to refresh the connection. 

Looking forward to your response.

Best,

Alex

[Azarco]

Hey Cristy,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hey Cristy,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Regards,

Alex