Google Nest Hub Max video calling won’t work

[Kakster512]

Google, 

I am very frustrated with my Google Nest Hub Max. One of the main reasons I convinced my wife for us to switch to Google Home from Amazon Ring was my love for Google products, and the great reviews. However, ever since I set up Google home and Nest Hub Max up, I have not been able to make or receive video calls on it one time. I have been on the phone with Google support 3 times, who have helped me request “escalated support” but I have yet to have an escalated support agent reach back out to me. When I called today, the agent said my ticket is still active, even though I created it over two months ago and haven’t heard from anyone. 

Right now my Nest Hub Max feels like a $300 paper weight, because I can’t use it for the primary function I purchased it for. 

What can I do? I just want to be able to video call my kids at home, and have them be able to video call me. 

[Frustrated15]

It sounds like we're in the same boat! I got my device in August and Google Meet worked then. Now it doesn't work. I was send a replacement device, and the same problem is happening! I just want my money back, but that can't happen according to Google. My case has also been escalated. 

[RodrigoBC · Accepted solution]

Hello there,

Thanks for contacting the community! I understand that your Google Nest Hub Max is not working properly with features like video calls, even though you have already set up the device in the Google Home app. I hear your concerns; I know how important your investment in this device is to you. After reviewing the information provided and your case details, we have determined that the best course of action is to continue our conversation through the email thread where your request is currently being handled.

Regards,

Dominic

[Frustrated15]

Well nothing I have tried so far has worked. Good luck!