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Google home is trying to connect to a smart device I didn’t authorize or own I need help

vanessaparlin
Community Member
  • IMG_0968.png

    I am trying to set up adt home install google nest and I have currently been being harassed and stalked by a local person and now while installing this system it’s trying to connect to a smart home thing app whatever that I isn’t mine it’s clearly been placed in or around my home to further stalk and harass me I need HELP
5 REPLIES 5

Tinawtf
Community Member

I wish we could get a good answer instead of all these stupid please try another question

Tinawtf
Community Member

Can’t just get a simple answer all these run around bs why is my camera clicking an not connected to internet

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

Thanks for reaching out. We'd love to help.

@vanessaparlin, your Google Home app won't connect to any third-party services unless you link it. However, it'll suggest the services that it detects that you are using based on the apps installed on your phone and devices connected to your WiFi network. If you don't have the service that it detects, then you can tap the X icon.

@Tinawtf, please share more details about your concern. What camera do you have? Have you tried some troubleshooting steps?

Best, 
Lovely