Gosund smart plug offline in Google Home app but works in Gosund app

[KHerbold]

I recently added a Gosund smart plug. Immediately after adding the device to Google Home it shows as offline although I can control it from the Gosund app.

[Alex_S]

Hi KHerbold,
 

Thanks for posting — let's get this sorted out. A few questions: are you using a dual-band router? If yes, on which band is Gosund smart plug connected? Do you have household members in the Google Home app?
 

Regards,
Alex

[KHerbold]

Thanks for replying Alex. The plug started having issues in the native app as well so I decided to return it. I guess this thread can be closed.

[Alex_S]

Hi there,
 

I’m sorry to hear about what happened, but thanks for the update. If you have other questions or concerns on Google Home/Nest devices, you know where to find us. We’ll be more than happy to assist you.

Best,
Alex

[rohola]

One possible solution:

If you are using a modem that works with 5g and it has dual mode (2.4G and 5G) you need to first remove all the devices from the app and Google Home, then connect to the 2.4G network and add the device again. this way it works. 

[Alex_S]

Hey rohola,

Thanks for sharing that information. Other users may try that step in case they have experienced the same issue.

If there’s anything on Google Home I can help you with, please let me know.

Best,
Alex

[zoosmell]

google home cannot reach Gosund smart.  worked until recently.  devices work in Gosund App

[Juni]

Hi zoosmell,

Thanks for posting and for letting us know about your Gosund concern. A few questions: are you using Android or iOS? Were there any recent changes made? Also, what steps have you taken so far? You can relink Gosund and observe if it makes a difference. 

Regards,

Juni

[bbenn333]

Gosund smart plug and fan switch show offline in Google Home app but both online and working working in Gosund app. Android 14 on S23 ultra. Unlinked Gosund in Google home and relinked, no change.  No changes, worked for months, then they just dropped out. Seems like it happened after a power outage. How do I get Google Home to see them as online again. They are online with Gosund's app.

[Juni]

Hi bbenn333,

Thanks for posting and for the information you’ve shared. You can create a new home and move your devices there, then observe if it makes a difference. See the steps below on how to create a new home:

Create a home

1. Open the Google Home app Google Home app.
2. Tap Settings Settings and then Add Add.
3. Select Home.
4. Follow the on screen steps.

Tip:You can have up to 5 homes in your account.

Regards,

Juni

[Natedagr8]

That doesn’t do anything 

[Itgurl10]

I have the same issue. It worked fine and just suddenly stopped working from Google Home. I am able to control only from Gosund. Did you figure out how to fix or do I need to find a different smart plug?