How to speak to a Next Customer Service representative in person.

[Jo11]

I would like to speak to a customer service representative.

I am not able to contact anyone. Is there a phone number??

[MplsCustomer]

@Jo11 

The best that Google Nest offers is to go to this link and select phone when you are prompted for "Contact options":

https://support.google.com/googlenest/gethelp

[Azarco]

Hey there,

Thanks for sharing that link, MplsCustomer.

Jo11, have you had the chance to contact our support team? You can also tell us what device you need help with so that we can properly assist you.

Best,

Alex

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Azarco]

Hey Jo11,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[jdmac0561]

i would like to speak to a rep on the phone.    nest thermostat

[MplsCustomer]

@jdmac0561 

Unfortunately, Google Nest has no published support phone numbers.

You can use the link and instructions in the post below to contact Support; at the end, depending on the time of day and your locale, there should be an option for a callback from Support:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jenelyn_O]

Hi there,

@jdmac0561, I just want to check if you managed to get in touch with our support by visiting the link provided above. Please let us know if you still have questions or concerns, as we'll be willing to help.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

[Yvesl]

Pls speak to person!!!

[Yvesl]

Still waiting for a phone number to speak with a Person!

[Yvesl]

PHONE NUMBER

[Yvesl]

Please read my response 

[Yvesl]

This is the worst customer service I have EVER had

[MplsCustomer]

@Yvesl 

Unfortunately, Google Nest does not publish a Support phone number. To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

We've used this method to contact Support maybe three times in total, and each time we got a callback in about a minute or less.

[Steveky502]

I canceled my nest to wear subscription and it said it won't cancel until March 2nd 2025 but I want it canceled today.

[SLUSTIG1]

They don't want any calls. This is my third device return. Poor quality, worse customer care. No, zero customer care.

[SLUSTIG1]

I will not be buying any Google Nest devices in the future. Worst customer support ever.