How to view continuous footage

[Punderella]

Hello,

I am using the Google Home app and am trying to view continuous footage but it is only showing me detected events. There was someone entering a room on my camera and I could see that but the camera switched to undetected around when that person left the room so I cannot see what transpired. Is there any way for me to just watch the continuous footage? I imagine it didn’t stop filming. The person also didn’t shut off the camera. That is not the issue. Thanks, P

[Yinbunnat]

តើខ្ញុំធ្វើយ៉ាងមិចទៅទើបមើលឃើញរូបភាពកាមរាទៅ

[ByronP]

Hi Yinbunnat,

Thank you for posting in the community. I understand that you need to find where you can see the event of your Nest camera. I'm here to help.

Before further assistance. I need to ask some questions:

• Can you tell me more details about your situation?
• What type of Nest cameras do you have?
• When did the issue start?
• Do you have a Nest Aware subscription?

Please keep me posted. I look forward to your response.

Regards,

Byron

[ByronP]

Hi Punderella,

Thank you for reaching out to the community. I understand that you're looking to see continuous footage on your Google Home app. I'm here to help you.

Before I begin, I need to ask a few questions for further assistance:

1. What type of Nest device do you have?
2. What type of Nest Aware subscription do you have?
3. Are you able to see the video recording events?

Here are a few recommendations:

• Something to consider is that with Nest Aware Plus, you can have your 10 days of 24/7 history, and 60 days of event video history will start when you purchase your Nest Aware subscription.
• If you have a Nest Aware-Based, you will have 30 days of event video history only.
• Here is a good article you can review on what you get with a Nest Aware subscription. It contains all relevant information related to the Nest Aware subscription, including event video history.

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[Yinbunnat]

របៀបមើលយ៉ាងមិចទៅ