I can’t get my Cync bulbs in my home app

[Lap1]

I can’t get my Cync bulbs to load into my home app. I have reset, unplugged, followed all steps, confirmed my Wi-Fi is 2.4 yada yada… what can be done? 

[MustafaCanpolat]

Hi,

are you doing it with integration Cync (C by GE)  ? 

[Lap1]

Yes

[MustafaCanpolat]

well, what exactly is the problem. When you select the integration from the google home app, does it progress?

[Lap1]

It doesn’t progress. I select works with google, link my cync account, but it never finds the bulb. 

[MustafaCanpolat]

I understand, you are logging in, but the bulb cannot find the device. So the first step is to try adding the bulb from the original application?

Can you share an image on the subject?

[Mlabrador]

Hi folks, 

Thanks for posting and apologies for the late reply. 

@MustafaCanpolat, appreciate the help! 

@Lap1, @MustafaCanpolat is right. Have you tried setting up the bulb on its native app? 

Keep me posted. 

Regards, 

Nikki 

[Princesss]

Hey everyone, 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess