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Internet help

Madmom2
Community Member

I just switched my Internet providers over. Now I’m trying to hook up the ADT security system in the front and back cameras in it has nowhere on this app for me to switch the Internet information. I already called customer support and they are no help somebody please help me.

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Madmom2 

When you change Wi-Fi routers, you either need to keep the same network name (SSID) and password you had on your old router, or you need to remove your cameras from the Google Nest app or Google Home app, do a factory reset (it's the only way Google Nest provides to clear out the previous Wi-Fi settings), and reinstall your cameras.

https://support.google.com/googlenest/answer/9223711