Just moved to Portugal

[Larac]

Hello all,

Just moved from US to Portugal.

Trying to get the Google Assistant back up.

I get an error that is very quick, to the order of, This device was not made to work in your country.

Did not expect the hubs to be region locked, hoping there is a way around it as I have 5 pucks and one with the 5 inch display.

The smart plugs are working, in Home I can turn off and on, but I have not got the GA to work.

Is there any fix for this? Work around perhaps? Does Alexa Work where Google does not?

I do not need it to understand Portuguese English is fine, I just want to be able to tell it, turn on the light, turn off the fan type stuff.

Thanks for any help, though I fear the worse,
Lee

[Cathal_S]

Hi Larac,

The devices are not region locked it's most probably a warning because different countries have different law's about which WiFi channels can be used.

Try factory resetting your devices and setting up again as described in the links below.

Factory reset:
https://support.google.com/googlenest/answer/7073477 

Device set up:
https://support.google.com/googlenest/answer/7029485 

If you are still having issues make sure that your WiFi is using channels between 1-10.

[GarrettDS]

Hey there, 
Just wanted to jump in here to check to make sure that you saw the response from Cathal_S. Shoutout and huge thank you to Cathal_S for the help here. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS