Modifying a routine eliminates the actions of "playing multimedia contents

[MassimoGuada]

By creating the routine, for example, you play the music at a certain time, the routine is created perfectly and works, but modifying the routine disappears the action of "playing multimedia content.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
​​​​​​​Garrett DS

[MassimoGuada]

hello,

I tried to reset all the devices.
I did as if everything was new.
The problem remains.
I bought a nest display and in the routines page I don't see the ones that are present in the home App.

Regards

[Princesss]

Hi MassimoGuada,

Thanks for the details you've shared.

Could you go ahead and try these steps? After that, let's re-create the routines and see if it works.

1. Go to https://bit.ly/3KCSpCc

2. From the options menu select other google activity

3. Scroll all the way to the bottom

4. You’ll see Google Assistant Routines and a delete button

5. Tap delete and confirm

Keep me posted.

Best,

Princess

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[MassimoGuada]

I followed the guide, the problem is not solved.
1-I create the new routine (img1)
2- I save it
3- I modify it (img2)
an action is missing, I always have to put it back.

does not insert the images

Regard

[Princesss]

Hi MassimoGuada,

Thanks for your effort on trying those steps.

Can you please tell what language is set on your Google Assistant? Also, by any chance, could you try using a different Gmail account so we can further isolate the issue if it it within the account or not?

Keep me posted.

Best,

Princess

[MassimoGuada]

Hello,

the language is Italian.

I try with another gmail account.

I inform you

regards

[Muddi]

Hey MassimoGuada, 

It's us again, We wanted to check back in to see if you have other questions and concerns. Feel free to let us know if you do.

Best, 

Muddi 

[MassimoGuada]

the problem remains. I understand that you do not have the possibility to intervene at a systemic level. can you tell me the google assistance? thank you

[Muddi]

Hey MassimoGuada,

My apologies for the late response. To confirm, are you trying to re-arrange the actions on routine? Could you tell me more about it? What are the actions that you have on your routine so I can try to replicate here on my end.

Looking forward to your response.

Cheers,

Muddi

[MassimoGuada]

The problem was not solved:
1. new apparatus
2. new google account
3. different wifi
the problem remained.
Other things, why don't I see all my routines in the google display?

best

[Muddi]

Hey MassimoGuada,

Apologize for the delays. To confirm, are you able to add the action before? Could you try changing the language to US_EN on your phone and Google Nest display, so we can check if this is a locale issue or not.

Follow the steps below to know-how:

1. Change the language set on your mobile phone to US_EN.
2. Restart your phone.
3. Once your phone restarted, open the Google Home app.
4. At the top right, tap your account and then Assistant settings > Languages.
5. Tap your current language > choose a new language.
6. Force close the Google Home app, then re-open.

Let us know how it goes.

Cheers,

Muddi

[MassimoGuada]

I did the test by changing the language. It does not work. a few months ago it worked. does it work for you? you've tried?

regards

[Muddi]

Hey MassimoGuada,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[MassimoGuada]

data entered

[Muddi]

Hey MassimoGuada,

Thanks for coming back to us. Sorry, but can you tell us more about the issue? Also, what are the actions are you adding on your routine?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey MassimoGuada,

I just wanted to follow up this? Do you still need help with your device?

Cheers,

Muddi

[Muddi]

Hey MassimoGuada,

My apologies for the confusion. We have received the form that you submitted. Our team already sent you an email last April 30. Please check your inbox and confirm if you are able to receive it. Here's the case ID for your reference: 5-6488000032461.

Cheers,

Muddi

[Muddi]

Hey MassimoGuada,

I just wanted to check if you are able to receive the email that we sent last April 30? Please confirm by updating this thread, or reply on email so we can assist you further.

Thanks,

Muddi

[Muddi]

Hey MassimoGuada,

Thanks for coming back to us. Upon checking, we haven't received a response from you on the last email that we've sent. Please reply back on email to confirm. Here's the case ID for your reference: 5-6488000032461.

Cheers,

Muddi

[Muddi]

Hey MassimoGuada,

Understood! We sent you another email today. Please check your inbox and reply with the information that we need to further assist you with your concern.

Let us know once done.

Cheers,

Muddi

[Muddi]

Hey MassimoGuada,

I just wanted to follow up on this since we haven't received a response from you on email. Let us know if you still need help so we can assist you further.

Cheers,

Muddi

[MassimoGuada]

you asked for info for the test.
I entered all the data for the form.
I await your news

[MassimoGuada]

I answered already

[MassimoGuada]

sorry I can no longer find the email to confirm, but I had confirmed!

[MassimoGuada]

I answered and gave all the permissions.

[Muddi]

Hey MassimoGuada,

Could you reply to the email to confirm.

Thanks,

Muddi