Nest App Presence Sensing Error

[btrout11]

Presence sensing in my Nest app seems to be erroneously thinking I’m away when I’m home. The inverse occurs as well thinking I’m home when I’m away. It’s even switching to away overnight while I’m sleeping…at home. The presence sensing in the Google Home app seems to be working effectively. Unfortunately my Nest Guard isn’t able to arm through the Google app. *sad face*

[GarrettDS]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Garrett DS

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.