07-13-2023 11:41 AM
I have an outdoor Nest Cam that has been in operation for a few years. All of a sudden the image is in a purple hue. I've seen threads that talk about power cycling the camera and playing with the night vision settings but they have not yielded a positive result. Night vision seems to work fine but the daytime feed is purple. I have not tried a factory reset yet. We have had extremely hot weather here for the past month and it seems reasonable that the heat has screwed up the hardware. If that's the case I hate wasting time and frustration on a factory reset only to find out I just need to replace the camera. Anyone have an opinion? Thanks for the assistance.
07-17-2023 06:00 PM
Hi JimPoling,
Thanks for posting in our Community. I’m sorry to hear you’re having trouble with this. No worries; let’s check this out.
Follow the steps below.
Let me know how it goes.
Best,
Lance
07-17-2023 06:13 PM
Thanks. Already performed all those steps to no avail hence the reason for post. I was just trying to determine if it now points to a hardware problem. We have had some very hot weather lately so it wouldn’t surprise me if the camera has been affected by the heat.
07-18-2023 07:10 PM
Hello JimPoling,
Thanks for getting back to me. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.
Regards,
Lance
07-22-2023 02:15 PM
Hi there,
I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
Thanks,
Juni
07-23-2023 02:18 PM
Hello again,
Do you still need help with your device? If so, kindly fill out this form.
Kind regards,
Dan
07-23-2023 02:33 PM
I did. Twice.
07-27-2023 06:36 AM
Hey there,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
Best,
Alex