Nest Connect Pod NA023

[Turcotc1]

Hey everyone, seems I'm not alone but there also doesn't seem to be any help on the matter.

My Yale Lock works but the Nest app disconnected long ago and I can't get this Connect Pod to reconnect... I've done every trouble shooting step I can find all to no avail... I get an error of NA023 which you can't find ANYWHERE on Googles help...  

Is this pod dead?  Because it's dead it won't even show up in my profile to file a claim... I seem completely screwed.  Help!

[janthadeus]

Hi Turcotc1,
 

I’m sorry to hear that. Let’s see what’s going on — a few questions: what troubleshooting steps have you tried? What’s the status light of your Nest Connect? How far is the Connect from the lock and router? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? 

Looking forward to your response.
 

Thanks,

JT

[Turcotc1]

Hey JT, every troubleshooting step. The error message I’m getting isn’t even in the troubleshooting.  Maybe 6ft away.  I can’t get a green light on my connect pod no matter what I do 

[janthadeus]

Hey there,

Got it — we appreciate your efforts here. May I know what troubleshooting steps have you tried so far?

Keep me posted.
 

Thanks,

JT

[Turcotc1]

Again? I’ve tried every step google has listed but the trouble is the pod itself won’t even reset.  I can’t get a green light so matter what I do and all I get is the above noted error message which no one seems to acknowledge and it’s the one error message not even listed in the trouble shooting.  I believe the pod is defective but because I can’t get it reset I can’t even make a claim through google.  

[janthadeus]

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

JT

[janthadeus]

Hello Turcotc1,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best,

JT

[Turcotc1]

Is there no way to get actual support?  I have a busy life, like everyone else, and can’t get this fixed hoping to remember to check a message board.  Is there no support to quickly talk to someone?  With any other company on earth this could’ve been resolved by now.

[Turcotc1]

Can no one schedule a call with me to quickly assess this and just me a new pod? 

[janthadeus]

Hey there,

I’m sorry for the delay. I appreciate your efforts here. We'd like to check options for you — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

JT

[EmersonB]

Hi everyone,

@Turcotc1, we wanted to follow up and see if you were able to fill out the form? Let us know if you have additional questions.

I appreciate the help, JT.

Regards,
Emerson

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Thanks,

Juni

[LovelyM]

Hello Turcotc1, 

I'm jumping in to see if you got the form submitted. We are waiting for it so our specialist team can reach out to you over email.

Best, 
Lovely