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Google Home App Air Con On/Off Functionality Gone

dwhiffin
Community Member

Hi There,

new to the community but been building my Google Home for a few years now.  I have a couple of air cons linked through Smart Life (Tuya) and Genio IR blasters.  Since maybe a year ago now the ability to turn the air cons on/off through the app disappeared. I can successfully turn these same devices on/off by voice but if it’s the middle of the night I like to be able to control devices manually through the app and all I can do with the air cons now in the Google Home App  is control their temperature and mode. I’ve tried different combinations of things to try turn them on a off like long pressing the AirCon tile, simply changing the temperature in a hope it also sends the on command but none of that works.  All I can do is click the microphone icon at the bottom of Google Home App, chose to type the command to turn on specific air con. Also the air cons can be controlled fine and with more functionality directly through the Smart Life app. I also just tried unlinking and linking again the Smart Life app but all that did is forced me to add all my devices to their correct rooms again 🤦🏼‍♂️

What happened to the On/Off function? Is it a Smart Life app thing? Is it a Google Home App thing?

 

Surely this isn’t by design!

5 REPLIES 5

Juni
Community Specialist
Community Specialist

Hi dwhiffin, 

 

Thanks for reaching out and providing detailed information on your issue and the steps that you've done — these are of great help!

 

Is the Google Home app updated? Is this the only device that changed its function aside from the other ones linked to your Google Home app? If you already force-close and reopen the Google Home app, you can reboot your phone to refresh the device. Uninstalling and reinstalling your Google Home app might help too. To further isolate the issue, you can use another phone and check if it will make a difference.

 

Let me know how it goes.

 

Regards,

Juni

dwhiffin
Community Member
Hi Juji
 
Thanks for responding.  I’ve got a new phone since I noticed the issue originally occurring and the same result is apparent on my wife’s phone so the things that you’ve suggested so far have already been tried.  The issue only applies to the air conditioners.
 
I’ve found other people refer to this online and below is a link to that with pictures with exactly what I’m experiencing.  The option to turn off no longer exists in the app just changing temperatures. Was hoping to find a solution rather than who was to blame as this post was quite old.
 (Reddit Post with Same Issue).

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for keeping us in the loop, and I am sorry that you are still experiencing the issue. We will check this with the team. It will also help us if you can contact Smart Life or the device manufacturer if there were updates that made this change. We would greatly appreciate that.

 

Cheers,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

Have you had the chance to contact Smartlife or the device manufacturer? 

 

Thanks,

Juni

LovelyM
Community Specialist
Community Specialist

Hello dwhiffin, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Cheers, 
Lovely