Nest Gen 3 Thermostat will not connect to Internet.

[Sweeper]

Google has been the biggest pain in the a__ Spoke with tech support and they tell me that the thermostat is bad but great news its still under warranty and they will ship a new one. Great pay with a hold on your credit card and return old one  with a RMA# and boom that's it. Well here is where the journey begins gave them CC info and see that they have the wrong address so I tell them the correct address and they tell me no worries we will correct. NOT I later see the tracking status and its delivered to the wrong address try numerous times to call and explain that I did not receive it. They ask if I can go get it? 500 miles away I don't think so! So I have been making calls everyday and tell them the issue and even try to buy a new one and they say they cannot let me order a new one. They will speak to order management every time I have never received a call from anyone or a email to correct the issue GOOGLE HELP SUCKS!! Now I am receiving emails stating that I will be charged if I do not return the old one? What the heck I never received the new why should I send them the old one!

[Markjosephp]

Hello Sweeper,

I'm sorry for the inconvenience and frustration you have experienced with our support and the recent thermostat replacement process. Your feedback is crucial to improving our services, and we appreciate you bringing this matter to our attention.

I understand the challenges you have faced, from the initial diagnosis of the thermostat issue to the incorrect delivery address and subsequent difficulties in reaching our support team. Please be assured that we are taking your concerns seriously, and our team is actively working to resolve the issue promptly. 

To expedite the resolution process, can you share with us your support ID number?

I'll look forward to your response.

Best regards,
Mark

[Sweeper]

RMA# RMA96501072

[Sweeper]

 7-8493000035433

[Sweeper]

There has to be someone or someway to correct this problem. It is so simple just send me a new one or cancel this order and lets start a new one.

[Markjosephp]

Hi Sweeper,

I'm sorry for the late reply. I got an update. You should receive the new replacement device we have sent to the correct delivery address, and it was delivered on Wednesday via FedEx. Also, please check your email for the status and make sure to return the faulty unit so our team can process a refund for you.

Let me know if you need anything from me, but you are welcome to start a new thread for any future questions or concerns—we're always here to help!

Warm regards,
Mark