Nest Hub (2nd gen) changes volume when re-casting

[111001010101111]

1. I cast a YouTube video from a smartphone to a Nest Hub 2nd Gen, and lower the volume to 1 on the Hub

2. then the casting gets interrupted

3. when I re-cast, the volume on the hub goes back to whatever the cast volume on the smartphone is. 

It should

• use the last used Nest hub device volume, not the smartphone volume.
• r determine which is lower, and use that.

You can always increase volume, but if you had it turned low for a reason, you can't undo unintentional loud volume.

[Dan_A]

Hi 111001010101111,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? What phone are you using, iOS or Android?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, kindly set the volume of your Nest Hub 2nd Gen to 5 before casting from your phone. See the difference and tell me how it goes.

Best,

Dan

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[Dan_A]

Hi 111001010101111,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread. 
 

Thanks,

Dan