Nest Wifi Pro won’t connect (set-up)

[shear]

My nest wifi pro won’t connect as I’m setting it up for the first time. The blue light won’t come on to initiate the setup. Factory reset hasn’t worked  - Fiber jack shows solid green power & optical lights, flashing green network light.  Any tips?

[LovelyM]

Hello shear, 

Thanks for posting here in the Community. 

Make sure that your Fiber jack has an internet connection. Once confirmed, connect your Google Nest Wifi Pro to it using an Ethernet cable. Factory reset your device first before going through the setup process again. If you encounter an issue, take a screenshot of it and share it with me here.

Keep me posted.

Best, 
Lovely

[LovelyM]

Hi shear, 

I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.

Cheers,
Lovely

[LovelyM]

Hey there shear, 

I'm checking in to make sure that you've seen my responses. Please let me know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,
Lovely