Nest Yale lock

[StephenC]

After installing a new net work, my nest hill log no longer connects to Nest connect. Prior to installing the new Wi-Fi network, the Nest Yale lock  worked as expected. I’ve turned off the net work, removed the batteries from the nest lock, and went through the steps according to the installation instructions. It did not work. And I tried several times.  My nest thermostat and my nest doorbell are connected to the new Wi-Fi network and work as expected.

[zoeuvre]

Hi StephenC, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, a few questions: Are you using an iOS or Android device? How far is the Nest Connect from the router? Do you have any other devices that experience issues with Wi-Fi? Are there any devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

Also, kindly check on this guide to troubleshoot offline or disconnected Nest Connect. 

Keep us posted. We're happy to help. 

Best,

Zoe 

[StephenC]

Thank you Zoe for responding to my post.  My router is about 15 feet from my Nest Connect andNest Connect is connected to my wifi network.  Confirmed.  I have a Nest thermostat and doorbell that are connected to the same Wi-Fi network and they connected to the new Wi-Fi network with no problem.  My Nest app is on an iPad with the latest iOS update.  I don’t have any of the home appliances that you mentioned, but I do have several smart lights and smart speakers that are all operating as expected. I believe I have tried all of the suggested fixes mentioned in support community short of pressing the master reset button on the lock. Any additional suggestions will be greatly appreciated. Thank you. Stephen.

[zoeuvre]

Hi there, 

Thanks for getting back to us. Since the steps above failed to resolve this matter, try the following: 

1. Check for the following settings details on your access point.
   • Quality of Service (QoS) settings.
   • Device priority.
   • Parental controls.
   • Wi-Fi pause.
   • Interference and attenuation.

Check if your device also has the Recommended Wi-Fi settings on the router or access point. If you're unsure how to check for the following, kindly reach out to your Internet Service Provider. 

Regards,

Zoe