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Nest app help

Srb1323
Community Member

I am beyond frustrated with nest app. I have bought yet another nest protect fire alarm, however, it wont let me create another account. I switched phones from samsung to Iphone, I no longer have the email it was set up with from the start. I am losing it. it wont send the forgot password either. Ive done everything 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Srb1323 

If you no longer have the email you used to set up the Google Nest app, I suspect that there won't be much that Support can do to help you. If you have a Nest Account, they might refer you to these Help topics:

https://support.google.com/googlenest/answer/10371718

https://support.google.com/googlenest/answer/10506621

Both have links for contacting Support, but you might have to factory reset and reinstall your Google Nest devices on a new account.

https://support.google.com/googlenest/answer/9252162

https://support.google.com/googlenest/answer/9247296

https://support.google.com/googlenest/answer/7073477

This is Google Nest's Help page on creating a new account to use the Nest app:

https://support.google.com/googlenest/answer/10503498