Nest app won't let me choose Gmail account

[jwitkowski]

Hey all! So the Nest app on my iPhone logged me out. I tried to log back in (I have my personal Google account linked) but it will only log me in with my work email address. It does not give me the option to switch Google accounts.  I can log into Nest.com with my personal email on my desktop just fine. I removed my thermostat from the app, restarted both the thermostat and my phone. Deleted and reinstalled the Nest app and even went through and deleted my work email address from my phone. Nothing seems to be working. I have a Gen3 and also tried to use Google Home to hook up my Nest with no success. Anyone run into this issue before? 

[moralesvicente]

Hi jwitkowski, 

Thank you so much for posting. I’m sorry to hear that the Nest app is not letting you choose a Gmail account on your phone. No worries, it’s a pleasure to assist. 

I appreciate that you have taken action by performing the troubleshooting steps above. To continue addressing the situation, could you please help me by answering some questions?

• Are you using an iOS or Android system with the app, and what is the device model?

• Are you using the most recent version on your mobile device?

• What option do you choose on the Nest app: sign in with Google or sign in with Nest? 

• Have you tried to sign in with another mobile device? 

If you have more details that could be helpful, please let me know. 

Best regards, 

Daniel