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Nest battery cam won’t connect to starlink

anaaa
Community Member

Saturday

We use starlink in a rural area for wifi. We have a google nest wired doorbell and thermos that easily connected. We got 2 nest battery cameras and they cannot be setup. In the beginning they will connect to the wifi but then in the finishing up stage will say there is a network problem. We reset the cameras, my phone, the router, moved closer and further away from the router, and nothing will help. Google sent me 2 replacements after using their help chat. I am having the same issues with the new ones. We split the starlink to 2.4 and that has not helped either. On starlink it says the cameras are connected to the wifi. How can I get these set up? 

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1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

yesterday

Hi, anaaa,

 

Thank you for posting in the community and for providing those details about your setup with Starlink. It's helpful to know your other Nest devices connected without issue. To dig a little deeper into why these battery cameras are having trouble finishing the setup, could you please tell me a bit more?

  • When and from where was the device purchased?

  • How far have you gotten in the pairing process within the Google Home app?

  • What color is the LED status light on the camera when it's attempting to connect and when it fails?

  • Right now, how far is the camera positioned from your Starlink router during the setup attempts?

  • Are your other devices (like your phone or laptop) consistently able to connect to the internet through your Starlink Wi-Fi without any issues?

  • Have you noticed any other smart home devices or even regular devices in your home experiencing any kind of intermittent Wi-Fi connectivity problems with Starlink?

  • Are there any other electronic devices or appliances, such as baby monitors, microwaves, or cordless phones, located in close proximity to where you are trying to pair the Nest Battery Camera?

Your answers to these questions will give us a more detailed picture of the environment and the exact point of failure, which will help us explore the next steps.

 

Best regards,

Kevin

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