Nest camera is offline - I

[Finasilva]

I have a new wi-fi and my cameras are offline. I have tried so many times and not alle to reconnect.  I have spent hours trying to resolve this and have even paid a handy-man to help, but no success. This is terrible and so frustrating!!!! Why in the world there is no real human being available to help with this????? Why there is no phone contact information for Google Nest? This is should be illegal!!!! It is crazy that these big companies get away with these things!!! They sell the product but are not required to provide technical support!!! 

[MplsCustomer · Accepted solution]

@Finasilva 

Usually, you have to perform a factory reset when switching to a new Wi-Fi network.  See this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-to-Change-camera-or-doorbell-Wi-Fi-...

To contact Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
5. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
4. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[cws127]

Hi, recently had similar issues with a couple of Nest indoor cameras that suddenly went offline, managed to eventually get one to come back online, but not the other, despite trying over and over to follow the procedural method, resetting the unit, etc, each time it was getting to the end of the installation when it had to "connect to Google", and then it failed each time.
Eventally Google support team suggested that I disconnect my (Pixel) phone I was using from my home wifi network, and use the mobile's SIM data connection to go through the procedure.
This worked!   Who knows why, but I was glad it got me though the process rather than just dumping the camera.