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Nest camera video history playback not working

OCG
Community Member

I'm trying to get review my video camera settings. LIVE Video works fine. However, in reviewing older videos, I only see images, no video. I did a factory reset (not realizing it), I redownloaded the NEST app from iOS, and it still has the same exact problem of only viewing images, instead of video. I've paid for the year subscription. How do I see older "videos" on my Apple iPhone? 

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