Nest doorbell peeling from the front of the camera

[jonalejm]

Hey guys,

The front side of the camera is peeling off and it looks awful. I contacted support obviously they gave me no solutions to the problem as it is out of warranty.

Any ideas?

Thanks in advance

[MplsCustomer]

@jonalejm 

Two of our Google Nest Hello Doorbells--the two newer ones (3-1/2 years and 2 years)--are peeling. We bought silicone "skins" on Amazon over a year ago to cover the peeling shards, and are still using the doorbells.

[Lance_L]

Hi folks,

@jonalejm, oh no! I’m sorry to hear what happened to your Nest Doorbell. Don’t worry; help’s here. Can you share the case ID from your interaction with the support team so I can check this for you?

Thanks for chiming in, MplsCustomer.

All the best,

Lance

[jonalejm]

Sure thing.. case ID is 9-8153000035610

[EdmondB]

Hi jonalejm, 

Thanks for sharing the case ID. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[jonalejm]

I filled out the form. Thank you so much for looking into this

[EdmondB]

Hey there, 

Thanks for filling out the form! Our support team will send you an email soon to help you out. If you have any more questions or concerns, please let us know.

Cheers,
Edmond

[jonalejm]

Google support was able to help me with my issue. They are great at what they do! Highly recommended.

[Lance_L]

Hey jonalejm,

Awesome! I’m glad to hear that your issue has been resolved. We appreciate you circling back and sharing your experience. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

Thanks for the help, Edmond and MplsCustomer.

Best regards,

Lance

[Brie1935]

I have submitted a similar form and have heard nothing.