Nest wired doorbell gen 1 not connecting to new wifi

[Geordius]

I've attempted a factory reset on my doorbell multiple times, I never hear a chime and it flashes yellow ever so briefly. I tried connecting multiple times via the Nest app and got an NC003 error. I even tried turning everything off at the breaker box for a minute to see if powering it down would help.

It still operates as a regular doorbell, triggering the indoor chime when the button is pressed

Is there any hope or am I going to have to fork out for a new doorbell camera?

[MplsCustomer]

@Geordius 

Well, the NC003 error means "the app thinks that your Nest doorbell has some previous settings on it" (https://support.google.com/googlenest/answer/9240048?hl=en&sjid=4971142325087869521-NC#old_settings&...).

So perhaps the factory reset was not successful. Did you press the reset button and the doorbell button for at least 10 seconds while the camera was still connected to your doorbell wires, as described here?

https://support.google.com/googlenest/answer/9240048?hl=en&sjid=4971142325087869521-NC#old_settings&...

[Geordius]

Yep, tried multiple times

[cifuentesj]

Hi @Geordius,

Thanks for reaching out and providing detailed information. I understand that you are encountering some issues when you try to connect your new wifi to your Nest Doorbell (wired), and you got a code error that is NC003, and I appreciate the troubleshooting steps you've already taken. I'm here to help you find a solution together.

To assist you further, please attempt the following questions:

• How far is the Nest Doorbell from the router?
• Do you have other Nest devices in the house?
• Are there other devices connected to the same WiFi where the camera is connected?
• Can the Nest Doorbell find other Wi-Fi networks?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the Nest Doorbell?
• Has the Nest Doorbell ever successfully connected to this network?
• Does the Nest Doorbell have power?

In the meantime, you can check and follow this article:

• LED Light Indicators: To check what the LED lights look like, refer to Nest Doorbell lights and sounds.
• Factory Reset: Ensure you are performing the correct process. Follow this article: Factory reset your Nest Doorbell. Depending on the model you have.

Please keep me posted and let me know how it goes.

Warm regards,

Jeremy.