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New Wi-Fi - cannot connect my doorbell

andreaeoc
Community Member

Hi, I have been using my doorbell for a few months - no issues. I just updated my Wi-Fi (new router) and my doorbell won’t connect using the QR code that came with my device. I’ve tried about 10 times with no luck - app won’t connect. Please help! 

11 REPLIES 11

safafqwaf
Community Member

I'd be happy to help you with your doorbell connectivity issue! Here are some steps you can take to troubleshoot the problem:

  1. Check the power source: Make sure that your doorbell is receiving power. If it's a wired doorbell, make sure that the wires are connected properly and that the transformer is working. If it's a battery-operated doorbell, make sure that the batteries are charged.

  2. Check your Wi-Fi connection: If your doorbell is a Wi-Fi enabled device, make sure that your Wi-Fi network is working properly and that the signal is strong enough to reach the doorbell. You can try moving your router closer to the doorbell or installing a Wi-Fi range extender.

  3. Check the doorbell's settings: Make sure that the doorbell is set up correctly and that it's configured to connect to your Wi-Fi network. You can check the doorbell's user manual or manufacturer's website for instructions on how to do this.

  4. Reset the doorbell: If none of the above steps work, you can try resetting the doorbell to its default settings. This will erase all of the doorbell's settings and configuration, so you'll need to set it up again from scratch.

  5. Contact the manufacturer: If you've tried all of the above steps and you're still having trouble connecting your doorbell, you can contact the manufacturer's customer support for further assistance. They may be able to help you troubleshoot the problem or provide a replacement if the doorbell is defective.

I hope these tips help you get your doorbell connected! Let me know if you have any further questions.

 

Thank you. So far none of these steps have worked. I still have the box for the Google doorbell and an it’s QR code but that is not working. Grrrr. 

janthadeus
Community Specialist
Community Specialist

Hey andreaeoc,

 

Thanks for trying. I'm sorry you're still having trouble connecting your doorbell. Let’s sort this out —  a few questions: what’s the voltage of your transformer? What's the status light of the doorbell? How’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?

 

Here are some troubleshooting steps you can try:

 

  1. Ensure the wires are connected securely into the doorbell.
  2. Remove the wires from the doorbell then use the included USB cable to plug your camera directly into a USB port on your computer.
  3. When the light pulses blue, wait for a couple of minutes to reconnect it to your Wi-Fi. Otherwise, your doorbell is dead.
  4. Mount your doorbell to the wall plate.

Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. There may be issues on your wires or transformer.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT

Hi, nothing has worked. Will call ADT (they did my original install), in the hope they can assist. 

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Got it — thanks for the follow up. Keep me posted.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking back in — how's it going? Still need our help?

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

andreaeoc, checking in — have you tried the suggested steps provided by safafqwaf? If so, how did it go? Let me know if you need more help.

 

I appreciate your help here, safafqwaf!


Thanks,

JT

Hi, thank you for reaching out, but the answer is, nope - I still haven’t been able to connect my doorbell to my new wifi address. I’m thinking that it will never work again but I am going to call ADT to see if the can suggest anything short of paying to install a new unit. (Frustrating!)