Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. A few things: when did your issue begin? Is the Google Home app updated? Which Nest speaker/display do you own? If you already forced closed and reopened the app to refresh, you can reboot the phone then observe if this will make a difference. If it’s the same Try to uninstall and reinstall the Google Home app. Using another phone will help us isolate the issue even further.
Let me know how it goes.
We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.