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No play button on routines in iPhone app

Jkbumblebee
Community Member

51E8C20C-27A9-476D-9763-E9E253958E71.png

 there are no play buttons in the app.  Can someone please help me fix this?

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi Jkbumblebee,

 

Thanks for posting here in the Google Nest Community.

 

This is not the experience that we wanted you to have, let me help you out. A few things: when did your issue begin? Is the Google Home app updated? Which Nest speaker/display do you own? If you already forced closed and reopened the app to refresh, you can reboot the phone then observe if this will make a difference. If it’s the same Try to uninstall and reinstall the Google Home app. Using another phone will help us isolate the issue even further.

 

Let me know how it goes.

 

Regards,

Juni

Azarco
Community Specialist
Community Specialist

Hey there,

 

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.


Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hello Jkbumblebee,

 

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 


Best,
Alex