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Outdoor Cam Unable to connect

BMcg
Community Member

Removed camera from one house and deleted it. Now it won’t connect to new home. Getting an Error Code NC003(0.20). That code references a Doorbell Cam. Tried resetting at instructions noted. The app finds the camera but it still won’t connect. Camera worked fine at previous location. Can’t seem to find a way to get it working. Please let me know if you have suggestions. Thanks 

10 REPLIES 10

janthadeus
Community Specialist
Community Specialist

Hi BMcg,
 

Thanks for reaching out. I’m sorry to hear that and for the delayed response here. No worries, we’ll sort this out — a few questions: what’s the status light of the doorbell? How far is the doorbell from the router? Are there other devices connected to the same Wi-Fi where you’re trying to pair your doorbell to? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? 

 

Going over the steps here might help:
 

  1. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
  2. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again.
  3. Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
  4. Restart your phone, turn it off for 60 seconds then turn it on.
  5. Put your mobile device on airplane mode, then turn on Bluetooth and WiFi.
  6. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
  7. Try a different mobile device.
  8. If all else fails, factory reset your doorbell. Please read the instructions carefully on how to factory reset your camera. When the light pulses blue, it means your camera is ready to be connected to your Google Home app.

Let me know how it goes.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

BMcg
Community Member

Hi JT. Thanks for the follow up. I haven’t been able to attempt the suggested actions to correct the issue yet. I’ll be at the house next week and plan on doing so. One thing possibly worth noting is that it’s not a doorbell camera. It’s an outdoor camera. Not sure if that makes a difference in what you’re suggesting. 

Thanks

BMcG

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@BMcg thanks for getting back to us. We'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity. Don't hesitate to give us an update here.

 

I appreciate the help JT.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi BMcg,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey BMcg,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Regards,
Emerson

BMcg
Community Member

The steps outlined failed to help. It’s not a doorbell camera but rather an outdoor camera. It also works off Wi-Fi and not Bluetooth. 

Ebedia
Community Specialist
Community Specialist

Hello BMcg,

 

Thanks for getting back to us. I know this hasn't been easy for you. You're right, this error code is for the Nest Doorbell and you're saying that you have a Nest Camera outdoor which is really intriguing. I would suggest you create another new home (it should be an empty home structure) then reset again your Nest Camera to the factory default. Re-add your Nest Camera to the app.

 

Looking forward to your response.

 

Regards,
Emerson

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni