Pathetic Service from Google

[chiradeepbasu]

The WIFI of my Thermostat is not working. It's been 2 months and I still did not get the replacement of the device which was promised by Google. Case ID 3-3686000036254. In this winter season, the thermostat is such an important device and its not working for several months.

[Markjosephp]

Hello chiradeepbasu,

Thanks for bringing this to our attention. I'm sorry to hear about the ongoing connectivity issue with your Nest Thermostat, and I understand the frustration this must be causing, especially during the winter season when the thermostat plays a crucial role.

I reviewed your support ID number, and it appears you still haven't triggered the cartlink. Please check your email, including the spam/junk folder, for misrouted emails referencing your order replacement thermostat. 

Make sure to carefully check the details, such as the delivery address, before proceeding with your order. Let me know if you need further help with this.

Warm regards,
Mark

[chiradeepbasu]

the replacement item needs to be returned. please send fedex label asap