cancel
Showing results for 
Search instead for 
Did you mean: 

Phillips Hue Bulb

Ali96
Community Member

I have been trying to reconnect my Phillips hue bulb to my Google Home Mini but each attempt I make at it I always get the message “Something went wrong, try again later” I need help figuring this out please!!

7 REPLIES 7

Dan_A
Community Specialist
Community Specialist

Hi  Ali96,

 

Thanks for posting ― let’s check this out.
 

To narrow things down, does your Philips Hue lights have its own native app? Does it work through there? If so, unlink and relink the lights from the Philips Hue app. Click this link to further the troubleshooting.

 

If these are Philips Hue Bluetooth light bulbs:

  1. Make sure that the only active account is your account on your Google Home app.
  2. Try moving our bulb within 15 ft from your Google Home Mini and check for interference,
  3. Make sure the customer is not adding more than six bulbs per speaker or display.
  4. Factory reset your Google Home Mini to revert it back to its original state, then set it back up.

 

Tell me how it goes.

 

Best,

Dan

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's us again. We want to make sure you're all good — how did the steps go?

 

Thanks for the help here, Dan.

 

Regards,

Jennifer

Ali96
Community Member

Hi. I have tried all of these prior to reaching out for help. It did not work unfortunately. 

Juni
Community Specialist
Community Specialist

Hi Ali96

 

Thanks for posting and for being a step ahead of us. 
 

A few things: How many light bulbs are we trying to link? Is it a Bluetooth bulb or the one with the bridge? Could you try to unlink your bulbs directly from your Google account and relink it again and see if this will make a difference? 

 

Check these links.

 

https://goo.gle/2UN4axN

https://goo.gle/36PBnwO


Keep me posted.

 

Best,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Keep me in the loop

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi Ali96,

 

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess