Poor quality video

[Newjack313]

Nest Customer service is the worst, been trying to contact anyone for the past several days about the poor quality of my new camera. Not one return call made to me. We are only allowed to go through the Nest messaging to try to get help and not one return call made in over 5 days. Unacceptable.

[jenniffert]

Hi Newjack313,

Thanks for reaching out here in the community! I understand you're experiencing poor video quality on your new camera. I appreciate you taking the time to contact us, and I apologize that you didn't receive a call back from our support team. Let's get this sorted out!

To better investigate this situation, I'd like to ask for the following:

• What is your specific Nest Camera model? Here’s a helpful article about how to identify the model of your device.
• Could you please describe the poor video quality in a bit more detail?
• Would you be able to provide a few screenshots? That would really help me visualize and understand the poor quality you're seeing.

Please keep me posted.

Best regards,

Jenniffer

[jenniffert]

Best regards,

Jenniffer