Problem with thermostats

[1215]

Still having problems with the thermostats. Says that they are off line and I have to manually switch them on and off. I’ve read that some routers are not compatible with the thermostats. Any help appreciated 

[Markjosephp]

Hello 1215,

I'm sorry to hear you're still having issues reconnecting your Nest thermostat to your Wi-Fi network. I wanted to stop by and see how I could help.

To isolate:

1. What type of Nest thermostat do you have?
2. How far away is your thermostat from your router?
3. What's the make and model of your router?

Have a look at this article and let us know if you need more help.

Best regards,

Mark

[Markjosephp]

Hi 1215,

Checking in to make sure that you've seen my response. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hello 1215,

It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark

[1215]

Still having problems. Thermostats still show as off line. Would there be a problem with the modem itself as I believe that some are not compatible with the Nest thermostats