Re-watching footage problem

[Ycamacho]

I can’t seem to get any footage up when I try look back into my camera footage. I heard a noise and wanted to check my back door but no footage is coming up at all. It’s saying there’s  “no activity”. I still want to look and see the footage but nothing loads. Is there something I can do to change this?  

[moralesvicente]

Hi Ycamacho, 

Thank you so much for posting in this community. I’m sorry to know that you are unable to see any footage on your camera. But don’t worry, I’m here to help. 

I'd like to ask you a few questions in order to gather more information about the concern. 

• What model of camera are you using? If you are unsure, check out this article to identify it: Technical specs for Nest cameras and doorbells
• Do you have an active Nest subscription? For your reference, check out this article: Get started with Nest Aware
• Did you try to use the live video using another device? 
• Do you receive notifications from your camera? 

If you have any more information that could be helpful, please let me know.

Best regards,

Daniel

[catheryn]

Hi @Ycamacho, 

Thanks for bringing your concern to our attention and posting it in the community. 

Just checking. If you need more help with your Google Nest products.

We're here to assist! Feel free to share any questions, concerns, or issues you may be encountering. 

Regards, 

Catheryn.