Shark vac not connecting to Google Home app

[Babysharkuser]

I was able to link my shark robot vacuum to Google home and run automations last week up until 9/19/2025. All of sudden, Google Home says ‘support coming soon’ when I click on the vacuum and I am not able to run daily automations tasks. 

Shark app and Google Home app are up to date. I’ve changed passwords on the shark app and re-linked it multiple times. Anyone else having issues with their Shark robot vacuum in Google Home?

[ctsdad]

Hey it's a ongoing issue after Shark rolled out the last update. I used Google home as a backup automation for vacuuming certain rooms at certain times when the Home Assistant  Intergration stopped working. From what I have experienced Shark integrations with Google and Home assistant are flakey at times.  I am going to post a link to where you can read more from others but just so you know it is on a Home Assistant forum.

https://github.com/home-assistant/core/issues/151845

[Babysharkuser]

Thanks for sharing. Misery loves company 

[ctsdad]

Yes indeed. I would switch to another brand but it's hard to find a smart vacuum that uses a dustbin to evacuate to after vacuuming. Call me crazy I don't want to buy the bags. I have three dogs and my smart vacuum is a great tool in my everyday war against fur. 

[Babysharkuser]

Do you know how long these things take to be fixed by google/shark?

[ctsdad]

No I sure don't but being that it's a software thing and they will surely blow it off on the customer just not knowing what we are doing I would say it may not come quick. It helps for everyone to call that is having this issue.  Just know  that they will have you go through all the steps you may have already done. Below is the emailed response I received after I emailed them.  Hope it helps. If you get yours fixed please let me know.

I had to type out the number because it wouldn't let me  post the phone number 

Thank you for contacting the SharkNinja Customer Service Team; we are happy to be able to assist you today. 
 
"We are so sorry to hear of the issue with your unit.  
 
Based on the information you have provided, you will be required to contact our customer service team at one-eight zero zero -seven nine eight-seven three nine eight, and our agents will assist accordingly. Do ensure to have your unit with you, as we will be required to conduct troubleshooting. 
 
We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.  "

[kappadappa]

Shark royally screwed up this update (actually multiple updates at once). You would think they would roll out changes slowly to address any bugs that might arise, but nope. They updated the app, the robot firmware, and the Google Home connection app at once! So stupid. 

I have now had an "escalated" case with Shark for almost 3 weeks because of the Google Home connectivity breaking. It worked perfectly fine before Shark's updates. Now Google Home can't run the vacuum AND it loses the connection completely at least once a day. 

I just was made aware yesterday that SharkClean.com was just changed to SharkNinja.com.  I'm sure these software issues are all related to a stupid branding issue.

I'm so frustrated and this robot isn't even 3 months old. I should have avoided Shark in the first place like everyone suggested.