Software Updates-Google Not Supporting

[Jmd946]

I have been messaging with Phillips Hue. Both they and Google have made updates to their apps/products but obviously haven’t been communicating with each other.

Hue support had me unlink Hue from Google App, delete the app, then relink and then have to re-create all my automations. That didn’t work. Now they want me to delete all the lights that aren’t working a re-add them.

If that doesn’t work, they have asked me to talk to Google. The only problem with google is that there is no way to actually create a support ticket. Posting on the forum has not prompted anyone from google to respond. 

these two companies need to work together to solve the problem. One hand needs to talk to the other. Still crickets from google. 

[philknight]

I’m having the same issue, and I have no idea who to contact.  Frankly, it’s difficult to discern where the issue lies (with Google, or with Hue).

Over the weekend, when Google Home stopped successfully triggering my scenes in Phillips Hue (I have two hubs because I have over 65 lights in my house) I rebuilt all of my scenes in Hue and rebuilt all of my automations in Google Home with those new scenes.  

Oddly, some of them work, and some of them don’t. In a few of my Google Home automations I am able to trigger a Philips Hue scene.  But in others, I cannot.  In fact, some automations trigger one scene but not another (in the same automation).  They’re talking to each other, but I can’t discern what makes for a successful triggerable scene yet.

All I can imagine at this point is that it has something to do with either completely new scenes or completely new automations in Google Home? Going to test that theory this weekend.  Will report back.

[shane8750]

I have the same issue. I would tell it to start turn on all my lights. My lights will turn on but to activate a scene which has been doing it for years will not have to be scenes. I've been linked my Philips and now trying to relink it will not link. So now I'm stuck with no connection at all