StarLink compatible

[Scotthunts]

We have a Nest cam with spotlights for our driveway. We got rid of our cable company and purchased a StarLink system. Super easy to install and setup the router. Didn’t think too much about it until I went to look for activity on my camera. Of course it wasn’t there. I have deleted the camera from the app, tried a factory reset, removed the house from the app. Added a new house and tried to add the camera. The app couldn’t find the camera. I even disconnected the camera from the driveway and hardwired to an outlet next to the router. Went through the same process of adding the camera and still nothing. Nowhere in the app can I find where to confirm my WiFi settings. It’s very frustrating and I’m hoping for some guidance. 
Thanks 

[ByronP]

Hi Scotthunts,

Thank you for reaching out to the community. I apologize that you're experiencing trouble connecting your Nest Camera with Floodlight with your new StarLink system. I appreciate the efforts in troubleshooting this situation. I understand how frustrating this must be. I'm here to help.

Before I begin, I need to ask a few questions for further assistance:

• What’s the color of the LED status light of your Nest Cameras with Floodlight?

• How far is the Nest Camera with Floodlight from the router?

• Can you connect to the internet with other devices?

• Are there any other devices that experience troubles with the Wi-Fi?

• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the Nest Camera with Floodlight you want to pair?

Please keep me posted. I'll look forward to your response.

Regards,

Byron