Still no audio on camera commuting with phone

[jmlonewolf1]

Brad, 

I have checked my phone volume and the audio on the Nest camera. Still no audio. Also made sure phone is in sync using the right email. Is there anyway that someone can talk to me directly to walk me through this? Texting isn't getting it.

[EmersonB]

Hi jmlonewolf1,

Thanks for reaching out here in the Community. To confirm, did this issue occur out of the box? If not, when did you notice the problem? Does the issue occur on multiple mobile devices or Nest Cameras? Is the audio issue persistent or intermittent? If intermittent, how often does it happen?

Give these steps a try:

1. Verify that the customer is using the talk and listen feature correctly.
2. Check the Google Home app or Nest app permissions:

• For Android users: Go to the phone’s Settings  Apps  Google Home or Nest  Permissions, and make sure the Microphone is enabled.
• For iOS users: Go to the device’s Settings  Google Home or Nest  Permission, and make sure Microphone is enabled.

        3. Test if the device’s microphone is working.

        4. Open the default voice recorder app or any other app that uses your device’s microphone and test the device’s microphone on the app.

        5. Check if the device is connected to a Bluetooth device that may be serving as the microphone.

Hit this link for more steps.

Looking forward to your response.

Thanks,

Emerson

[Azarco]

Hey there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Best,
Alex

[Azarco]

Hello jmlonewolf1,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Regards,

Alex