Hi guys,
Hope somebody from higher management from Google will actually read this post and help me.
My Case reference number: 5-2913000036295
I had to pay £100 in advance to get the google nest thermostat engineer out to help me resolve my google replacement thermostat as it was not connecting to my existing Google nest heat-link.
The google nest customer service representative called Mark had assured me verbally over the phone, and written in black & white from his official google email that I will get a full reimbursement once the issue above had been fully fixed and resolved by attaching the official google nest thermostat engineers invoice to his email which I have done so.
Its now been close to 3 weeks and still no refund even when I created "Payoneer" account as advice by another google rep called Kath.
Kath had assured me that the reimbursement had been approved by higher management, and i will get a confirmation email with 24/48hours. Its now been 1 week from Kath so called confirmation and still no confirmation email from either Kath or the Google nest team.
I am utterly disappointed with all the broken promises and false expectations and I hope someone can actually help me retrieve the hard earn cash that I had to pay upfront for such low quality product that charge at a premium price!
Where do I go now? As my preferred choice where to pay on credit card to protect myself from situation like this. Its now making thing if this whole operation was a stage and scam!
Can so body actually help?
