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Themostat help

Marem
Community Member

2 weeks ago

  • I am setting trying to add the nest e thermostat on the home I purchased to the app however even after resetting my phone, the thermostat and the WiFi I get error TD008
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sicsacol
Community Specialist
Community Specialist

a week ago

Hi @Marem,

 

Thanks for posting in the community. I understand you're having difficulty setting up your Nest Thermostat E in the app because you're getting an error code (TD008). I know this must be concerning since you've already reset your phone, thermostat, and even the Wi-Fi with no success. I appreciate the information you've shared so far and your troubleshooting efforts. No worries, let's work together to get this resolved. To help with that, I have some questions:

  • Are you running the latest version of the Nest app?
  • How far is your Nest Thermostat from your router?
  • Did you perform a full factory reset on the Nest Thermostat E, or just restart it?

Any additional details you can provide will be helpful.

 

Cheers,
Jonathan

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